Lloyds Bank Pension Scheme No. 1 (PO-6972)
Complainant: Mrs N
Complaint Topic: Transfers: general
Ref: PO-6972
Outcome: Not upheld
Respondent: 1. Lloyds Banking Group Pensions Trustees Ltd
2. Equiniti Ltd
2. Equiniti Ltd
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs N’s complaint and no further action is required by the Trustees or Equiniti.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs N’s complaint concerning the Trustees and Equiniti is that the amount of the cash equivalent transfer value (CETV) is less than she had first been told and there have been delays in the implementation of her pension sharing order.
View determination
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