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Police Pension Scheme (PO-12997)

Complainant: Mrs N
Complaint Topic: Ill Health
Ref: PO-12997
Outcome: Partly upheld
Respondent: Thames Valley Police
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mrs N’s complaint against TVP is partly upheld, but there is a part of the complaint I do not agree with.  To put matters right (for the part that is upheld) TVP should pay £1,000 to Mrs N.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N complains that TVP, her employer, misled her about her ill health retirement (IHR) rights under the Scheme, and she relied on it to her detriment.

View determination

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