Local Government Pension Scheme (PO-12928 (PO-12928)

Ombudsman’s Determination

Outcome

Mr E’s complaint against LCC is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) LCC should pay Mr E £750 in recognition of the non-financial loss he has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E is complaining that LCC:

• refused to allow a transfer out of the LGPS;
• failed to inform him that there was a deadline limiting his right to transfer; and
• failed to inform him that he had only two options, to either transfer out or take a refund of contributions.