NHS Pension Scheme (PO-7604)
Complainant: NHS Pensions
Complaint Topic: Benefits: incorrect calculation
Ref: PO-7604
Outcome: Upheld
Respondent: NHS Pensions
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Complaint Summary
Mrs W says that NHS Pensions gave her inaccurate retirement estimates when she became 55 up until age 60, her normal retirement age. After receiving notification of the correct award at age 60, she says she was devastated by the realisation that there was a substantial reduction in her Scheme benefits compared to those she expected.
Summary of the Ombudsman’s Determination and reasons
The complaint should be upheld against NHS Pensions because their maladministration has caused Mrs W significant distress and inconvenience.
View determination
DownloadRelated decisions
- ReAssure Personal Pension Plan (CAS-53873-S2G7)Complainant: Mr IRespondent: ReAssure LimitedOutcome: Partly upheldComplaint Topic: Benefits: incorrect calculationRef: CAS-53873-S2G7Date:
- The Principal Civil Service Pension Scheme (CAS-100357-F0Y8)Complainant: Mr YRespondent: Cabinet Office
MyCSP
Outcome: Not upheldComplaint Topic: Benefits: incorrect calculationRef: CAS-100357-F0Y8Date: