DHL Group Retirement Plan (PO-13137)
Complainant: Mrs L
Complaint Topic: Contributions: incorrect calculation
Ref: PO-13137
Outcome: Not upheld
Respondent: Williams Lea Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs L’s complaint and no further action is required by Williams Lea.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs L’s complaint is that Williams Lea did not have the authority to deduct its 1% employer’s contribution from an unconnected element of her salary because she was using her full 15% allowance towards her pension contributions to the Plan.
View determination
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