Charles Richard McLauchlan Retirement Benefits Scheme (PO-7449)
Complainant: Mr N
Complaint Topic: Pension liberation
Ref: PO-7449
Outcome: Upheld
Respondent: Kuhrt Leach LLP
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Complaint Summary
Mr N complains that Kuhrt Leach LLP failed to respond to his enquiries about his Scheme benefits, leaving him unable to plan for his future, access his Scheme benefits or exercise his transfer rights.
Summary of the Ombudsman’s Determination and reasons
The complaint should be upheld against Kuhrt Leach LLP because they failed to respond to Mr N over a prolonged period of time, regarding his Scheme benefits. This constitutes maladministration, which has caused him significant distress and inconvenience.
View determination
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