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Whitbread Group Pension Fund (PO-12573)

Complainant: Mr Z
Complaint Topic: Misquote/misinformation
Ref: PO-12573
Outcome: Not upheld
Respondent: Whitbread Pension Trustees
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr Z’s complaint and no further action is required by the Trustees

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Z has complained that he was promised by the Scheme administrators if he delayed taking his pension beyond his normal retirement age, late retirement factors would apply which would increase his benefits by 8% plus RPI each year. Mr Z would now like the Trustees to honour that promise.

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