Principal Civil Service Pension Scheme (PO-13103)
Complainant: Miss M
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: PO-13103
Outcome: Not upheld
Respondent: MyCSP
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Miss M’s complaint is not upheld against MyCSP. I agree that there was an unacceptable delay in putting Miss M’s pension into payment. However, I consider the £850 offer of compensation from MyCSP is fair and reasonable.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Miss M has complained that there was a delay in her benefits being paid from 17 March 2015, when she retired, to 15 June 2015, when her benefits came into payment.
View determination
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