The Johnson & Johnson UK Group Retirement Plan (CAS-12388-L3Z2)
Complainant: Mr Y
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-12388-L3Z2
Appeal outcome: Part upheld/remitted
Respondent: Johnson & Johnson Consumer UK Limited
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mr Y’s complaint is partly upheld and to put matters right Johnson & Johnson shall amend Mr Y’s final pensionable pay to £114,190.33. It shall also pay Mr Y £1,000 in recognition of the distress and inconvenience caused to him by Johnson & Johnson’s maladministration.
Complaint summary
Mr Y has complained that his final pensionable pay has been incorrectly calculated as the values of his bonus figures have been understated.
Mr Y has also complained that Johnson & Johnson has not been able to provide evidence to show that it was taking a consistent approach to his bonus calculations. Mr Y says this lack of consistency means he cannot be sure of the accuracy of the pensionable pay that will be used to calculate his benefits.
View determination
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