NHS Pension Scheme (PO-9150)

Ombudsman’s Determination

Outcome

I do not uphold Ms D’s complaint and no further action is required by NHSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms D’s complaint against NHSP is that she was incorrectly told that her Pension Credit Benefits (PCBs) were payable at the age of 52, and based on this she decided to retire early.

Ms D contends that it was only after she had retired that NHSP informed her that she had been incorrectly advised, and was only able to claim her PCBs in full from age 60, or on a reduced basis from age 55.