Scottish Teachers’ Superannuation Scheme (PO-7207)
Complainant: Mrs N
Complaint Topic: Transfers: general
Ref: PO-7207
Outcome: Upheld
Respondent: Scottish Public Pensions Agency
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mrs N’s complaint is upheld and to put matters right SPPA should pay redress to her as set out in my directions below.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs N has complained that SPPA provided incorrect information to Old Mutual Wealth, when she transferred her benefits, which resulted in a delay in the investment of her funds and a loss of £5,685.
View determination
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