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Complainant: Mr E
Complaint Topic: Misquote/misinformation
Ref: PO-6540
Outcome: Not upheld
Respondent: 1. Ford Pension Fund Trustees Limited
2. Mercer Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Trustee and Mercer.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that he was misadvised about his pension options when he left employment with Ford Motor Company Limited (Ford) in March 1987.

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