Fidelity SIPP (PO-11711)

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by Fidelity.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y has complained that a mistake by Fidelity created a delay in the payment of the cash lump sum and income drawdown from the SIPP, causing her a financial loss. She also says that the delay in processing her request, and in particular the fact that she was told that she could not receive her pension as she was living in Portugal, caused her distress and inconvenience for which she should be compensated.