NHS Injury Benefit Scheme (PO-5695)
Complainant: Mrs Emma Webb
Complaint Topic: Injury benefit
Ref: PO-5695
Outcome: Upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Complaint summary
Mrs Webb has complained that NHSBSA have refused to award her a Permanent Injury Benefit (PIB).
Summary of the Ombudsman’s determination and reasons
The complaint should be upheld against NHSBSA because they have not properly considered whether Mrs Webb’s Fibromyalgia has caused her a Permanent Loss of Earnings Ability (PLOEA).
View determination
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