Principal Civil Service Pension Scheme (PO-5121)
Complainant: Miss Helen Dando
Complaint Topic: Ill Health
Ref: PO-5121
Outcome: Upheld
Respondent: 1. Cabinet Office
2. MyCSP
2. MyCSP
Type: Pension complaint or dispute
Date:
Complaint summary
Miss Dando has complained that MyCSP and the Cabinet Office have refused to pay a serious ill-health commutation lump sum from the Scheme to her late mother’s estate.
Summary of the Ombudsman’s determination and reasons
The complaint should be upheld against MyCSP because but for their maladministration, Miss Dando’s mother’s application to commute her pension on grounds of serious ill-health would have been processed before her death.
View determination
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