Local Government Pension Scheme (PO-274)

Complaint summary

Miss Bywater has complained that payment of her ill health retirement benefits has not been backdated to the date she left employment and they have not been enhanced. She has also complained that the second stage of the internal dispute resolution procedure was not completed in a timely manner.

Summary of the Ombudsman’s determination and reasons

The complaint should be upheld against North Somerset because they have not properly considered when Miss Bywater’s benefits should have been paid from. The complaint should also upheld against APF because they did not undertake the internal dispute resolution procedure in a timely manner.