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Royal Mail Statutory Pension Scheme (PO-4565)

Complainant: Mr Steve Hudson
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-4565
Outcome: Upheld
Respondent: Pensions Service Centre
Type: Pension complaint or dispute
Date:

Complaint summary

Mr Hudson has complained that his tax free lump sum was overpaid by PSC (the Administrator / Managers of the Scheme) and he should not have to repay it.

Summary of the Ombudsman’s determination and reasons

The complaint should be upheld to the extent that PSC’s maladministration has caused Mr Hudson non-financial loss.

 

 

View determination

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