TFL Pension Fund (PO-3667)

Complaint Summary

Mr Jeeva’s complaint is that the Trustee’s decision not to award him retirement benefits on the grounds of ill health was flawed.

Summary of the Ombudsman’s determination and reasons

The complaint should be upheld against the Trustee because they failed to apply the Rules correctly in their consideration of the likelihood of Mr Jeeva’s condition being permanent. Furthermore, whilst untried treatment options were identified they failed to properly consider whether Mr Jeeva’s ill-health was likely to improve if those options were undertaken.