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TUI Travel Plc Pension Scheme (PO-4401)

Complainant: Mr Neil Morris
Complaint Topic: Administration
Ref: PO-4401
Outcome: Not upheld
Respondent: 1.Capita
2.The Trustees of the Scheme
Type: Pension complaint or dispute
Date:

Complaint summary

Mr Morris’ complaint against the Trustees and Capita is about the winding up of the pension scheme and the financial loss caused by the poor administration of his request to transfer.

Summary of the Ombudsman’s determination and reasons

The complaint should not be upheld against the Respondents because the winding-up of the Scheme was handled appropriately and Mr Morris’ transfer was not subject to delays as a result of any maladministration.

View determination

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