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NHS Pension Scheme (PO-1902)

Complainant: Mrs L Guest
Complaint Topic: Misquote/misinformation
Ref: PO-1902
Outcome: Not upheld
Respondent: 1. NHS Pensions
2. Waltham Forest Primary Care Trust (the “Trust”)
Type: Pension complaint or dispute
Date:

Subject

Mrs Guest complains that she agreed redundancy terms believing that Scheme benefits quoted to her were correct, when in fact they were overstated. She says that she would have acted differently if she had been given the correct information.

The Deputy Pensions Ombudsman’s determination and short reasons

The complaint should not be upheld because I am not persuaded that Mrs Guest would have acted differently and because any perceived loss has in any event been nullified now.

View determination

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