M-real UK Retirement Benefit Scheme (74511/1)
Complainant: Mr J Brooks
Ref: 74511/1
Respondent: Respondents. M-real UK Pension Trustees. Limited (the Trustee) Capita
Hartshead (Capita).
Hartshead (Capita).
Type: Pension complaint or dispute
Date:
Appeal: No
Mr Brooks’ complaint is that he was provided with an incorrect retirement quotation. The Ombudsman’s determination and short reasons The complaint should be upheld against the Trustee and Capita because Mr Brooks was given incorrect informati …