Sun Life Financial of Canada Personal Pension Plan (M00544)
Complainant: Mrs S Hick
Ref: M00544
Respondent: Mrs S Hick Scheme Sun Life Financial of Canada Personal Pension Plan
Provider Sun Life Financial of Canada (Sun Life)
Provider Sun Life Financial of Canada (Sun Life)
Type: Pension complaint or dispute
Date:
Mrs Hick complains of maladministration by Sun Life, in that its agent advised her husband, Mr Hick, that the whole of his Non-Protected Rights Fund (NPRF) could be paid as a lump sum at death. Following Mr Hick’s death, Sun Life advised Mrs Hick that only 25 …