Corporate Plan 2018-2021 published
Our Corporate Plan, published today, sets out our priorities for the next three years and how we intend to achieve our aims.
We have three strategic aims:
- Providing one centre for the resolution of workplace and personal pension complaints.
- Supporting and influencing the pensions industry and the wider alternative dispute resolution sector to deliver effective dispute resolution.
- Transforming and improving our services and processes.
Our Corporate Plan outlines our commitments for the next three years along with the key deliverables for 2018/19.
Read the Corporate Plan to find out more.
Related news
- TPO sets out its position on trustees’ obligations when considering a member’s request to exercise a pre-2021 statutory transfer right from an occupational pension scheme.Date:The Pensions Ombudsman (TPO) has published a Determination concerning a pension scheme member (Mr D) who transferred from the British Steel Pension Scheme (the Scheme) to a small self-administered pension scheme in 2014. Mr D complained, some years later, that although this was in accordance with his wishes at the time, the transferring trustee (the Trustee) failed to carry out sufficient due diligence to check for scam warning signs, and then communicate the presence of those warning signs to him. As a result, Mr D claimed he had lost valuable retirement benefits.
- Deborah Evans, Chair, reflects on her first month at TPODate:In her first blog, Deborah Evans, TPO’s newly appointed Chair, sets out her thoughts on joining the organisation at such a pivotal time.