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Principal Civil Service Pension Scheme (Northern Ireland) (CAS-29260-N4N8)

Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: CAS-29260-N4N8
Outcome: Not upheld
Respondent: Civil Service Pensions
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by CSP.

Complaint summary

Mr N has complained that:-

CSP incorrectly told him that, if he married, he would still receive a refund of the contributions he made for the widow’s pension benefit (the WP) when he took his pension; and

He has found the whole episode deeply distressing and it has been detrimental to his mental and physical well-being.

View determination

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