Annual Report 2014-15
Our 2014/15 Annual Report and Accounts were published today, 2 July.
The report includes information on our operational and financial performance as well as case studies with examples of investigations carried out during the year. Key points of note are:
Our caseload
- There was a 21% increase in the number of enquiries we received
- We took on 1,281 cases for investigation, 22% more than expected
- We completed 970 investigations. 48% of these were concluded by our investigators and did not require an ombudsman decision
- Just over one third of cases decided by an ombudsman was upheld in full or part
- 72% of our investigations took under a year to complete
- Cases about the actions of the Pension Protection Fund remained a small part of our work, with 72 new in the year (an increase of 16.7%)
- We received 177 complaints concerning alleged pension liberation (a number were determined earlier this year)
Our performance
- We responded to enquiries within an average of 2 days (our target was 3 days)
- We decided whether or not we would investigate a complaint in 4 weeks on average (our target was 7 weeks)
- We completed investigations in an average of 9.8 months (our target was 10 months)
- We completed 970 investigations compared to 1115 in 2013/14, this was due, in part, to dealing with the large number of the pension liberation cases and a delay in replacing staff
Running the office
- We stayed within budget, with costs of £3.291m
- At the end of the year we had 39 employees
You can download a copy of the report here:
Related news
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- Permanent Chair appointed at TPODate:
The Department for Work and Pensions (DWP) has today announced the appointment of Deborah Evans as the new Chair of The Pensions Ombudsman (TPO).