Automatic enrolment
Mr M was automatically enrolled into a pension scheme by his employer but decided to opt out. He was paid a refund of his contributions. However, contributions continued to be deducted from his salary. Unfortunately, Mr M did not notice until he left his employer seven months later.
Mr M contacted his former employer, but they referred him to the pension provider. Mr M contacted the pension provider, but they referred him to the employer. After several frustrating phone calls, which did not progress matters, Mr M contacted TPO.
Our adviser contacted both the pension provider and the employer. It transpired Mr M had been re-enrolled in error. We referred the employer to the plan’s procedural notes, which explained how this could be corrected. The necessary action was taken and Mr M was refunded the contributions deducted in error.
Related case studies
Overpayment
Mrs E received a demand for the repayment of pensions paid to her late husband. Payments were made in error as Mrs E’s husband had transferred from the scheme, but the scheme failed to update its records.
Pension Protection Fund (PPF)
Mr S had appealed the decision of the Board of the PPF to reduce the pension he had been in receipt of for 15 years.