Question 6
I think I used to have a pension with my employer many years ago but I can’t find the details, can The Pensions Ombudsman help?
We can’t help with tracing lost pensions. There is a dedicated government body, called the Pension Tracing Service, who can help trace lost pensions. Their contact details and how to access their service, can be found on the gov.uk website.
Related questions
When someone asks us to look into a problem, they have often been trying to resolve it for some time. A lot of people feel very frustrated or distressed.
We have to be impartial and look into a problem without taking sides. Sometimes a decision that is fair in a legal sense may not seem fair to you personally.
We will always be open and honest with you about how and why we have made our decisions.
Please see our ‘How we investigate complaints’ factsheet for more details on our process and what this means to you.
Before you submit a complaint to us, you need to give the party you think is at fault a chance to put things right.
Many pension schemes or providers have their own complaints process, which is often the best way to make sure your complaint is seen by the relevant people as quickly as possible.
If your complaint is about an occupational pension scheme, you should ask for it to be dealt with under its Internal Dispute Resolution Procedure (IDRP).
See our factsheet ‘Complaining to the party/parties at fault’ for more information.
If you are not sure who you should complain to, please contact us.