We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Medusa Pension Scheme (CAS-32331-Q1P4)

Complainant: Mrs D
Complaint Topic: Death benefits
Ref: CAS-32331-Q1P4
Outcome: Upheld
Appeal outcome: None
Respondent: The Trustee of the Medusa Pension Scheme
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs D’s complaint is upheld and to put matters right, the Trustee, Mr D, shall issue a new decision to Mrs D. He shall also award a further £500 to Mrs D for the significant distress and inconvenience caused by not complying with the previous Directions within the required timeframe.

Complaint summary

 

Mrs D has complained that Mr D did not comply with the Deputy Pensions Ombudsman’s Directions on her original complaint, which was about Mr D’s decision on the distribution of death benefits from the Scheme.

Mrs D asks that I replace Mr D’s decision with my own.

View determination

Download

Related decisions

  • NHS Pension Scheme (CAS-48733-H1L4)
    Complainant: Mrs E
    Respondent: NHS Business Services Authority
    Outcome: Not upheld
    Complaint Topic: Death benefits
    Ref: CAS-48733-H1L4
    Date:
  • Teachers' Pension Scheme (CAS-96915-W7Q4)
    Complainant: Mr R
    Respondent: Teachers’ Pensions
    Outcome: Not upheld
    Complaint Topic: Death benefits
    Ref: CAS-96915-W7Q4
    Date:
View all decisions