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Royal London Group Personal Pension Plan – Big Marcel Ltd (CAS-30211-W9M6)

Complainant: Mr R
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-30211-W9M6
Outcome: Upheld
Appeal outcome: None
Respondent: Clearcom Analytics Limited
DTC Clear Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr R’s complaint is upheld and to put matters right Clearcom shall pay into the Plan the cost of securing the additional units that would have been purchased for Mr R if employer and employee contributions had been paid on the relevant due dates.

Clearcom shall also pay Mr R £2,000 for the severe distress and inconvenience caused by its maladministration. 

Complaint summary

Mr R's complaint is that monthly employer and employee pension contributions have not been paid into the Plan since April 2018. 

View determination

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