NEST (PO-24281)

Ombudsman’s Determination

Outcome

Mrs R’s complaint is upheld and to put matters right Teddy shall ensure that all of the unpaid employer and employee contributions are paid into Mrs R’s Scheme pension. Teddy shall also pay an amount equal to the notional fund value had the contributions been paid into the Scheme at the time when they should have been (if higher than the value of the contributions alone). Teddy shall also pay Mrs R £2,000 for the severe distress and inconvenience caused to her.

Complaint summary

Mrs R’s complaint against Teddy is that it did not enrol her into the Scheme despite deducting pension contributions from her pay.