Andor Retirement Fund (CAS-12698-H6X8)

Ombudsman’s Determination

Outcome

I do not uphold Ms N’s complaint and no further action is required by Hornbuckle.

Complaint summary

In summary, Ms N’s complaint against Hornbuckle is that:-

· There was delay, incompetence and maladministration by Hornbuckle following her request to transfer the SIPP.

· Hornbuckle failed to issue invoices and alert her about missed rental payments, for the property held within the SIPP (the SIPP property), or the potential consequences.

· Hornbuckle failed to notify her that Stamp Duty Land Tax (SDLT) was payable on the lease for the SIPP property, or that the lease needed to be registered.

· The receiving pension provider, Mattioli Woods, told Ms N there was no reason for the transfer delay, as it was willing to accept the SIPP, despite the outstanding issues.