Andor Retirement Fund (CAS-12698-H6X8)
Ombudsman’s Determination
Outcome
I do not uphold Ms N’s complaint and no further action is required by Hornbuckle.
Complaint summary
In summary, Ms N’s complaint against Hornbuckle is that:-
· There was delay, incompetence and maladministration by Hornbuckle following her request to transfer the SIPP.
· Hornbuckle failed to issue invoices and alert her about missed rental payments, for the property held within the SIPP (the SIPP property), or the potential consequences.
· Hornbuckle failed to notify her that Stamp Duty Land Tax (SDLT) was payable on the lease for the SIPP property, or that the lease needed to be registered.
· The receiving pension provider, Mattioli Woods, told Ms N there was no reason for the transfer delay, as it was willing to accept the SIPP, despite the outstanding issues.
View determination
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