Local Government Pension Scheme (PO-39992)

Ombudsman’s Determination

Outcome

Mr R’s complaint against the Council and Kier is partly upheld. To put matters right the Council and Kier shall each pay Mr R £500 in respect of the serious distress and inconvenience caused.

Complaint summary

Mr R’s complaint is that:-

· The Council and Kier changed the date from which his ill-health pension became payable.

· A flowchart produced by Kier to assist members with the Scheme’s ill-health benefits payment process was misleading.

· Kier wrote to him at his former home, even though he had previously notified a change of address.

· This poor service has caused him financial detriment as well as distress and inconvenience.