NHS Pension Scheme (PO-29051)

Ombudsman’s Determination

Outcome

Mrs N’s complaint against NHS BSA and Equiniti is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) Equiniti shall pay Mrs N £500 for significant distress and inconvenience caused.

Complaint summary

Mrs N complains that:

• In 2007 she was incorrectly told that she was purchasing 7 years 119 days of Added Years.
• When she asked Equiniti in 2014 and 2017 about the number of Added Years she was purchasing, Equiniti incorrectly assured her that she was purchasing 7 years 119 days.