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NHS injury Benefit Scheme (PO-23164)

Complainant: Ms N
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-23164
Outcome: Not upheld
Appeal outcome: None
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Ms N’s complaint and no further action is required by NHS BSA.

Complaint summary

Ms N has complained that NHS BSA has ceased her permanent injury benefit (PIB) and refused to reinstate it. She has also complained that NHS BSA is now seeking to recover the payments already made to her.

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