Sun Life Flexible Pension Plan (CAS-30346-L9M7)
Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: CAS-30346-L9M7
Outcome: Partly upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mr N’s complaint is partially upheld and to put matters right Aviva shall, within 21 days, pay Mr N £500 in respect of the significant distress and inconvenience he has suffered.
Complaint Summary
Mr N has complained that Aviva has not allowed him to continue the life assurance benefit in the Plan beyond his selected retirement date despite being informed that this would be possible.
View determination
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