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The Old British Steel Pension Scheme (PO-28588)

Complainant: Mr W
Complaint Topic: Misquote/misinformation
Ref: PO-28588
Outcome: Not upheld
Appeal outcome: None
Respondent: The Old British Steel Pension Scheme
Open Trustees Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr W’s complaint and no further action is required by Open Trustees.

Complaint summary

Mr W has complained that the Trustee failed to provide him with sufficient information on how ‘high/low’ pensioner members would be treated in respect of the ‘Time to Choose’ exercise in order to make an informed decision of his options. A high/low pension is also known as a bridging pension where Mr W receives a higher pension up to State Pension Age and then it reduces once the State pension comes into payment.

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