Weatherford Group Pension Plan (PO-25314)
Mercer
Ombudsman’s Determination
Outcome
I do not uphold Mr Y’s complaint and no further action is required by the Trustees or Mercer.
Complaint summary
Mr Y’s complaint concerns the reduction of the cash equivalent transfer value (CETV) of the defined benefit element of his benefits in the Plan (the DB element). He believes the Trustees’ and Mercer’s delays resulted in the CETV of the DB element having to be recalculated and that he has suffered a financial loss as a result.
View determination
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