The Smart Pension Master Trust (CAS-79193-H9B3)
Complainant: Miss C
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-79193-H9B3
Outcome: Upheld
Appeal outcome: None
Respondent: Made In London Clothing Ltd
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Miss C’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units. In addition, the Employer shall pay Miss C £1,000 for the serious distress and inconvenience it has caused her.
Complaint summary
Miss C has complained that the Employer, despite deducting contributions from her pay, has failed to pay the contributions into the Trust.
Miss C has said that the missing contributions amounted to £831.09.
View determination
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