Clifford Chance Group Personal Pension (PO-28897)

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by Fidelity.

Complaint Summary

Mrs N’s complaint was that she was not allocated any of the death benefits paid following the death of her husband, Mr N.

Since the complaint has been accepted by The Pensions Ombudsman (TPO), Fidelity has reconsidered its view and awarded 40% of the benefits to Mrs N and 30% to each of her two sons. It has also made a payment, of £2,000, in recognition of the severe distress and inconvenience caused.

Mrs N has accepted Fidelity’s award of 40% of the benefits and £2,000 in recognition of the distress and inconvenience. However, she argues that Fidelity should pay the legal costs that she has incurred as a result of making this complaint.