We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Royal London Personal Pension Plan (CAS-55550-R6C4)

Complainant: ​​Mr​ ​R​
Complaint Topic: Administration
Ref: CAS-55550-R6C4
Outcome: Not upheld
Appeal outcome: None
Respondent: Royal London
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr ​R​’s complaint and no further action is required by ​RL.​  

Complaint summary

Mr R complained that RL did not act on his request to initiate a pension contribution of £18,000 that he intended to make before the end of the 2019/20 tax year, and this led to a financial loss. He did not agree with RL’s proposal that it was only willing to redress the loss if he made the contribution of £18,000. 

View determination

Download

Related decisions

  • Selven Pension Scheme (CAS-45657-B7R7)
    Complainant: Mr R
    Respondent: Westbridge Pension Administration Limited
    Outcome: Partly upheld
    Complaint Topic: Administration
    Ref: CAS-45657-B7R7
    Date:
  • Westerby Private Pension (CAS-58612-P1X1)
    Complainant: Ms R
    Respondent: Westerby Trustee Services Limited
    Outcome: Not upheld
    Complaint Topic: Administration
    Ref: CAS-58612-P1X1
    Date:
View all decisions