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Royal London Personal Pension Plan (CAS-55550-R6C4)

Complainant: ​​Mr​ ​R​
Complaint Topic: Administration
Ref: CAS-55550-R6C4
Outcome: Not upheld
Appeal outcome: None
Respondent: Royal London
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr ​R​’s complaint and no further action is required by ​RL.​  

Complaint summary

Mr R complained that RL did not act on his request to initiate a pension contribution of £18,000 that he intended to make before the end of the 2019/20 tax year, and this led to a financial loss. He did not agree with RL’s proposal that it was only willing to redress the loss if he made the contribution of £18,000. 

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