Teachers’ Pension Scheme (PO-16991)
Ombudsman’s Determination
Outcome
Mr S’ complaint against TP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, TP shall pay Mr S £1,000 for the significant distress and inconvenience that it has caused him.
Complaint summary
Mr S complains that TP poorly handled his request to convert his Accrued Incapacity Benefits (AIB) to Total Incapacity Benefits (TIB).
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