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NEST (CAS-91165-X1T9)

Complainant: Mr L
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-91165-X1T9
Outcome: Upheld
Appeal outcome: None
Respondent: Allwood Buildings Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

​​Mr L​’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of his pension and make good any shortfall in units. In addition, the Employer shall pay ​Mr L​ £500 for the significant distress and inconvenience it has caused him. 

Complaint summary

​​Mr L​ has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Scheme.  

When he originally brought his complaint to The Pensions Ombudsman (TPO), Mr L said that the missing contributions were “in excess of £3,000”. Since TPO began its investigation, the Employer has made some payments into the Scheme.  

Mr L has acknowledged the payments but has said that over £2,000 still remains unpaid.

View determination

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