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NEST (CAS-83010-S5D1)

Complainant: Mrs A
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-83010-S5D1
Outcome: Upheld
Appeal outcome: None
Respondent: Dravens Healthcare Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs A’s complaint is upheld and to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units. In addition, the Employer shall pay £1,000 for the serious distress and inconvenience it has caused her.  

Complaint summary

Mrs A has complained that the Employer, despite deducting contributions from her pay, has failed to pay contributions into the Scheme.  

​​Mrs A​ has provided payslips that show the missing contributions amounted to £3,481.20.

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