NHS Pension Scheme (PO-19961)
2. NHS Business Services Authority
Ombudsman’s Determination
Outcome
I do not uphold Ms I’s complaint and no further action is required by the Trust or NHS BSA.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Ms I has complained that she made an application for ill health retirement (IHR) benefits on 9 December 2016, but that this was unduly delayed by the Trust and NHS BSA.
View determination
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