Baker Hughes UK Retirement Savings Plan (CAS-53733-D7N9)
Complainant: Mr S
Complaint Topic: Administration
Ref: CAS-53733-D7N9
Outcome: Not upheld
Appeal outcome: None
Respondent: Aviva
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr S complaint and no further action is required by
Complaint summary
Mr S has complained that Aviva:
- Delayed the switch from his Mercer Growth/Balanced risk fund (the Balanced fund) to the Mercer Cash Retirement (the Cash fund). He claims this resulted in him incurring a financial loss.
- Incorrectly informed him, both before and after the switch, that the unit values were guaranteed, and the purchase of the funds would be at the “best price”.
- Mismanaged his pension and failed to provide him with sufficient advice.
View determination
DownloadRelated decisions
- Rowanmoor SSAS - Blick Horsham Limited Executive Pension Scheme (CAS-44560-Q1C8)Complainant: Mr KRespondent: Rowanmoor Group plc (Rowanmoor), including specifically its subsidiary
Rowanmoor Trustees Limited (RTL)Outcome: Partly upheldComplaint Topic: AdministrationRef: CAS-44560-Q1C8Date: - Westerby Private Pension (CAS-57893-P0C6)Complainant: Mr YRespondent: Westerby Trustee Services LimitedOutcome: Not upheldComplaint Topic: AdministrationRef: CAS-57893-P0C6Date: