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Baker Hughes UK Retirement Savings Plan (CAS-53733-D7N9)

Complainant: Mr S
Complaint Topic: Administration
Ref: CAS-53733-D7N9
Outcome: Not upheld
Appeal outcome: None
Respondent: Aviva
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr S complaint and no further action is required by Aviva.

Complaint summary

 

Mr S has complained that Aviva:

  • Delayed the switch from his Mercer Growth/Balanced risk fund (the Balanced fund) to the Mercer Cash Retirement (the Cash fund). He claims this resulted in him incurring a financial loss.
  • Incorrectly informed him, both before and after the switch, that the unit values were guaranteed, and the purchase of the funds would be at the “best price”.
  • Mismanaged his pension and failed to provide him with sufficient advice.

View determination

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