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Scottish Widows Personal Pension Plan (CAS-69336-V7H5)

Complainant: Miss A
Complaint Topic: Administration
Ref: CAS-69336-V7H5
Outcome: Not upheld
Respondent: Scottish Widows
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Miss A’s complaint and no further action is required by the Administrator.

Complaint summary

Miss A complained that she was unable to access her online pension account (the Account) from 5 March 2021 until 22 March 2021 (the Relevant Period). She said this caused her to experience stress and financial loss.

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