Universal Music Group Pension Scheme (PO-24370)

Ombudsman’s Determination

Outcome

I do not uphold Dr H’s complaint and no further action is required by the Trustee.

Complaint summary

Dr H has complained about the reduction in his cash equivalent transfer value (CETV) from the quotation provided on 4 May 2017 and the subsequent CETV quotation issued on 4 April 2018.

Dr H has also complained that his benefits are now provided by Aviva and the reduction in CETV shows that Aviva cannot manage the Scheme correctly. Furthermore, he said that he should have been made aware that his benefits were transferring over to Aviva. He contends that if he had been told Aviva would be responsible for his benefits, he would have transferred.