Royal London Pension Scheme (CAS-60937-P3V3)
Complainant: Mrs W
Complaint Topic: Death benefits
Ref: CAS-60937-P3V3
Outcome: Not upheld
Respondent: Royal London
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mrs W’s complaint and no further action is required by Royal London.
Complaint summary
Mrs W’s complaint concerns Royal London’s decision not to award her a death benefit lump sum following the death of her partner, Mr E. She has said that, as executor of his estate, she should be entitled to benefits.
View determination
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