The Lifetime Self Invested Personal Pension (PO-27496)

Ombudsman’s Determination

Outcome

Mr T’s complaint against Hartley is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld), Hartley shall pay Mr T £500 for the significant distress and inconvenience he has experienced.

Complaint Summary

Mr T complains that his election to request a buy-back option on Storefirst storage units (the Units) purchased through the SIPP was not exercised within the specified timeframe by Hartley. As a result Mr T is still paying Annual Management Charges (AMC) for the SIPP.